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Terms and Conditions

Business Hours- GSpeed is open for business 8:00 am to 5:00 pm Central Standard Time Monday through Saturday, excluding holidays.

Contact Us- Address: 215 Performance Court Bld I  Cresson, TX 76035

Phone: 877-512-5180

General Email: ​sales@gspeed.com

Sales/Tech support: ​kris.king@gspeed.com

Tech Assistance- Please contact GSpeed via phone during business hours for the fastest service. You can also contact us via email during or after hours for support.

Emission Statement- Some parts and components may have an adverse effect on emissions and may not be legal for sale or use in the State of California. It is the responsibility of the customer to check with local, state, and federal laws where needed.

Returns Policy

New Parts - A customer is entitled to initiate a return of a new stocking item to GSpeed for either a refund or exchange, exclusive of any associated shipping expenses, within a period of 30 days from the date of delivery. A restocking fee of 15% shall be levied in the event a refund is sought. GSpeed shall decline returns of items that have been installed, modified, or damaged, and no refund or store credit shall be issued for such items. Returned items must be in pristine, unused condition and in their original packaging to qualify for a complete return. To initiate a return, please communicate with GSpeed to obtain a Return Merchandise Authorization (RMA) and enclose a copy of the invoice with the returned package. Returns lacking an approved RMA will not be accepted. Please allow a span of 10-14 business days from the date of receipt for the refund to be processed.

Special Order Parts - Any special order items, which are not typically stocked, are not eligible for return or refund. Deposits made for custom order items, once confirmed, are non-refundable, and the customer shall bear the responsibility for settling the outstanding balance upon completion of the order.

Electronic Parts - No returns are accepted for electronic parts, including but not limited to wiring harnesses or adapters.

Used, Take-off, and eBay Items - All sales of used, take-off, and eBay items are considered final, "as-is," and no refunds or exchanges shall be permitted.

Special Parts, Core Returns, and Service Policy -

Special Orders - All special order parts must be fully paid for or require a minimum deposit of 50%. No refunds, exchanges, or store credits shall be granted for any special order or custom build items. GSpeed shall not be liable for delays beyond our control, and we do not guarantee specific receiving dates for special ordered items. Refusing shipments of special ordered items shall not entitle the customer to a refund or modification of this policy.

Refused Items - Shipments that are refused without prior approval shall be subject to an automatic 25% restocking fee in addition to any relevant shipping costs, but only for stocked items. For refused shipments of special ordered items, please refer to the Special Orders Policy. Customers shall be responsible for any reshipment charges should the item need to be shipped again.

Refunds - Approved returns shall be processed using the same payment method employed for the initial purchase, except in the case of expired credit/debit cards, where refunds shall be processed via a company check. Refunds will typically be processed within 10-14 days but may take up to 30 days.

Core Returns - Items purchased with an eligible core refund must be returned within 30 days. Core returns beyond the 30-day window shall not be accepted for a refund. Core returns are subject to inspection, and items not meeting HPR standards shall not be eligible for a full or partial refund. Please allow 10-14 days for the refund to be processed once the items are returned. For core returns, kindly include a copy of the original sales receipt in the return package and address it to:

GSpeed Core Returns 215 Performance Court Bldg. I Cresson, TX 76035

Returns lacking a copy of the sales receipt in the package shall not be accepted, and the customer shall be responsible for return shipping costs.

Orders with Missing or Incorrect Pieces - In the event of missing items, incorrect items, or damage during shipment, please contact GSpeed within 48 hours of receipt. GSpeed shall endeavor to rectify and fulfill any such orders within 2 days (special orders excluded) and at no additional shipping cost to the customer, if feasible.

Right of Service - GSpeed reserves the discretion to refuse service, support, or sales to any individual at any time, without providing an explanation, if such action is deemed in the best interest of GSpeed, its customers, and its dealer base.